Common questions

For account recharge orders, submit recharge details for each service unit in order details, then track progress. For store code purchases, enter the code and submit information in the redemption center. Code or account product delivery is also in order details. After recharge completion, confirm the subscription in your target AI account.

You do not need to provide AI account passwords, email passwords or verification codes. Some account recharge products require ChatGPT AuthSession JSON, a Claude sessionKey or account UUID; Grok products require a user ID. AuthSession and sessionKey are login credentials: submit them only in the designated order or redemption form, never in support chats, group chats or screenshots. Read the product's information requirements before buying.

Check that your account can sign in, then review whether the option supports activation or renewal, what information it requires and how long service coverage lasts. If already subscribed, check whether recharging replaces remaining time. Payment does not change account eligibility.

Store codes and order records apply only to the purchased product and process. Check the plan and account state before submitting information. After submission, follow the order status and page notices for the result.

Activation and renewal are different situations. Product pages state eligibility. If still subscribed or unsure of your account state, choose an explicitly supported product or contact support first.

A subscription appearing does not mean every official feature is available immediately. Third-party providers may release features gradually by account, plan, region, workspace or entry point. We cannot change their rollout schedule.

Regional payments and iOS are recharge channel names. For account recharge products, both require submitting information in the order; the iOS channel does not require an Apple device. Store codes must first be entered in the redemption center. These names do not establish renewal eligibility; check how the selected option treats existing subscriptions before buying.

Check activation, renewal and plan changes individually. Review your current plan and expiry, then confirm the selected option supports this situation and how it handles remaining time. Official subscription eligibility does not guarantee availability through our recharge channel. Ask support before purchasing if the terms are unclear.

Current Claude monthly account recharge products require an individual account that can sign in, has no active membership and has no overdue bills. Wait for an existing membership to expire before recharging. Max products also warn that a zero-value bill may prevent delivery. Check billing or ask support about eligibility before buying.

Check payment and delivery status in order details, and check both your order email inbox and spam folder. If no code or redemption credential appears after successful payment, contact support with the order number. Confirmed platform delivery issues may be handled by redelivery, assistance or a refund according to the order.

Confirm membership on the target account's subscription page. If it has not updated, refresh or sign in again. Order details and the redemption center show processing progress; confirm the result in the account's subscription page.

The provider independently assesses account risk using account history, login environment, usage and compliance. Use your own normal account and avoid sharing, renting, lending or abnormal bulk usage. We cannot override the provider's account restrictions.

If a subscription stops early within its coverage period, request support from the order. Support will check the order and account and try to restore service first. If restoration is impossible, the unprovided remaining time is handled under published refund rules. Suspensions or restrictions caused by misuse or account sharing are excluded. Our delivery errors, incomplete recharge and inaccurate descriptions are still reviewed; a suspension alone is not grounds to refuse support.

Subscription coverage does not promise immunity from account suspension. Suspensions or restrictions caused by misuse or account sharing are excluded. Support will review the cause of suspensions, invalid credentials or risk notices. Our delivery errors, incorrect stock or recharge credentials, incomplete recharges and inaccurate product descriptions are still handled under published support rules.

Check the order or redemption status first. Avoid repeat payments, repeated submissions or reusing the same code. Give support the order number, product name and a screenshot of the notice, with unrelated sensitive information hidden.

After signing in, view payment, delivery and support records in the order center. For code products, continue information submission and progress checks in the redemption center.

Request support from order details and provide the order number. Refund eligibility, amount and method follow the product terms, order status and refund policy.

Open Support and sign in to start a conversation, or use the contact details on that page. Prepare the order number and page notice for order issues. Do not send login credentials in a conversation.