Operator and contact
Hongai (the Platform) provides digital products, store recharge codes and related online services. Contact on-site support about orders, refunds, privacy or other service questions.
Acceptance and contract formation
Visiting, registering or using the Platform does not itself create a payment obligation. By creating an order, selecting payment and completing payment, you confirm that you have read and agreed to these terms and the privacy, refund and coverage policies referenced at checkout. Creating an order does not automatically charge you. The relevant contract forms after the payment channel confirms payment and the system accepts the order.
Eligibility and account security
You must have the legal capacity to enter and perform a contract. Users below the local age of majority must use the Platform with guardian consent and supervision. Registration details, contact information and order details must be accurate and kept valid. Protect your account, order-query password and access credentials, and take responsibility for actions performed through them. Contact us immediately if you discover unauthorized use.
Product details and third-party relationships
Product names, platforms, plans, quantities, durations, delivery methods, processing times, eligibility and coverage periods follow the product details, selected option and order snapshot shown before payment. Third-party trademarks and product names belong to their owners. Unless explicitly stated on the product page, we are an independent digital-product service with no affiliation, agency, authorized partnership or guarantee relationship with those brands.
Prices, orders and payment
Before order submission, checkout shows the product amount, discounts, fees and total due. Available methods follow the payment page’s current display. Do not pay again while payment is processing. Late or duplicate payments, amount mismatches or temporarily unknown results may pause delivery for review. If an order cannot be accepted because of a clear pricing error, inventory-sync error or inability to fulfill, we cancel the affected part and refund applicable funds actually received.
Delivery and completion criteria
After payment confirmation, we process the delivery method recorded in the order. Automatic delivery completes when accessible content appears in the order details and delivery completion is recorded. A store code is issued when it becomes viewable in the order; this confirms delivery of the redemption credential, not successful recharge of the target account. Manual service applies only when explicitly shown on the product page and is confirmed by its service-result record.
Store codes and recharge results
After receiving a store code, submit it and the necessary product-specified details in the redemption center. Recharge completes only when the task shows Completed and records a successful result. Waiting, processing, awaiting details, manual review and result checking mean neither success nor failure. Until the final result is clear, do not repeat redemption, recharge again or replace credentials yourself.
User details and cooperation
Check that the target account meets the product’s region, account type, current plan and other eligibility requirements. Submit necessary details only through controlled Platform pages. Do not submit payment passwords, SMS or email verification codes, recovery codes, seed phrases, private keys or other secrets not explicitly requested. Incorrect, expired or missing details, changes to target-account status or changes you make to key information during processing may cause delays or failures and require resubmission or manual review.
Status records and exceptions
Status, timestamps and events on order, payment, delivery and redemption pages are the main basis for tracking progress. Payment channels, target platforms or external systems may delay or return uncertain results. We continue checking or reviewing within reasonable limits and update records when results are clear. If support statements conflict with final system records, verified final order or task status applies.
Refunds and coverage
Refund eligibility, request methods and processing follow the refund policy effective at purchase. Coverage periods, start dates and remedies follow the purchase-time coverage policy and product snapshot. Requests are not automatically approved. We review payment, delivery, redemption, usage and evidence from both parties.
Acceptable use
Do not use the Platform for unlawful activity, fraud, money laundering, account theft, unauthorized access, bulk abuse, evading target-platform restrictions, interfering with security, infringing intellectual property or harming others’ rights. Do not resell or publicly share order-access credentials, delivered content or redemption details marked for the purchaser only. We may pause relevant actions and investigate reasonable security risks, signs of fraud or violations of these terms.
Intellectual property
Platform pages, software, interface design, text and owned marks are protected by applicable intellectual-property rules. Purchases grant only the use rights described for the product and do not transfer our or third parties’ trademark, copyright, software or other rights. Support content remains the user’s property, but the user authorizes necessary use for orders, refunds, disputes and security incidents.
Availability and liability limits
We provide services using reasonable technical and operational measures, but internet, payment and third-party services cannot guarantee uninterrupted availability. To the extent allowed by law, we do not accept indirect or punitive losses exceeding the paid order amount for network failures, third-party rule changes, force majeure or user actions beyond our reasonable control. This does not exclude liability for fraud, intentional misconduct, gross negligence or liability that applicable law prohibits limiting.
Applicable rules and disputes
For disputes, first send the order number and issue details to on-site support for review. Unresolved disputes are subject to mandatory laws applicable to the transaction and rules of competent dispute-resolution bodies. No term excludes consumers’ non-waivable rights under mandatory laws in their location.
Versions, changes and effectiveness
These terms may change with business, product or compliance requirements. New versions apply only after publication with an effective date. Existing orders retain the agreement version and content summary accepted at purchase. Significant changes are announced prominently or through reasonable means. Review the effective version before making new transactions.