Scope and periods
This policy describes commercial coverage for Hongai digital products, store codes and related online services. Whether coverage applies, coverage days, subscription months, scope and special conditions follow the product page, selected option and order snapshot shown before payment. Products marked for acceptance under product rules or with zero coverage days receive delivery and initial-validity checks only, without an additional promise of continuing coverage.
Coverage and subscription start dates
For digital content delivered directly after payment, the relevant service or subscription starts when the system first delivers it and makes it available to the purchaser. Issuing a store code does not start the recharge subscription. Its period begins only after the redemption task completes, the external result confirms successful recharge and the actual completion time is recorded. Where applicable, manual services start at the actual activation time recorded in the task.
Coverage scope
Within the applicable coverage period, you may request review of content invalid before first use or materially different from the ordered option; store codes that cannot be verified or create the expected task; explicitly failed redemption tasks; confirmed recharges that did not activate the recorded plan or period; verifiable abnormalities caused by our delivery error; and other issues explicitly covered on the product page.
Redemption acceptance criteria
Code issuance is not recharge success. While tasks are processing, under manual review or checking results, we first establish the final result. Confirmed failures that remain fulfillable receive usable replacement credentials or reprocessing first. Confirmed success is accepted according to completion and subscription-period records. Final inability to fulfill the ordered option may proceed to refund review.
Coverage remedies
Depending on the issue and feasibility, remedies may include verification, guidance on additional details, repair, replacement, recharge retry, restoration of the relevant period, an equivalent alternative or refund. We prioritize remedies that fully provide the original order’s benefits without additional customer cost. If remediation cannot be completed in a reasonable time, eligible amounts are handled under the refund policy.
Requests and evidence
For coverage requests, use the order or redemption support entry and provide the order number, task number, time of the issue, current status and necessary evidence. Mask sensitive fields. Do not send payment passwords, verification codes, recovery codes, seed phrases or private keys in support conversations. Investigation may require resubmitting expired necessary details through controlled pages or confirming target-account status.
Coverage exclusions
Commercial coverage normally excludes selecting the wrong product, region, account type or plan; an account failing disclosed eligibility requirements before purchase; incorrect, expired or unauthorized credentials; sharing delivered content, reselling credentials, duplicate recharges, changing key sessions or prohibited actions; third-party bans or restrictions caused by user actions; and normal changes after the promised coverage period. Issues caused by our error, invalid delivery or inaccurate product descriptions remain subject to applicable coverage.
Third-party platform changes
Third-party platforms may change prices, features, regions, account eligibility, risk controls or service rules. We cannot guarantee unchanged or uninterrupted third-party services, or handle third-party account penalties unrelated to our delivery. If changes occurred before the order and we failed to disclose them promptly, or they prevent fulfillment of an accepted order, we provide alternative fulfillment or refund review according to the circumstances.
Period definitions
Coverage periods and subscription periods differ. A subscription period describes how long the activated service is expected to last. A coverage period describes when you can request review and remedies for specified issues. Replacement or reprocessing does not automatically restart the full coverage or subscription period, unless a new period is explicitly recorded in the result, product page or written support confirmation.
Legal rights and contact
Commercial coverage does not exclude rights that applicable law prohibits limiting. Request coverage through support linked to your order or redemption task, or contact on-site support. Keep order and task numbers and page status. Do not publicly share full recharge codes or account authentication details.