Check delivery from your order after paying
Return to order details after paying and check payment status, the product and delivery method. For automatic delivery, use the codes or redemption credentials actually displayed in the order.
If delivery is by email, check your inbox, spam folder and the email address used for the order.
- Confirm successful payment first
- Check the product option in your order
- Check your inbox and spam folder
Codes and the redemption center involve separate steps
After receiving your code, follow the product instructions in our redemption center to submit required information and track progress. Confirm your account state and plan option first. Avoid repeat submissions or using the code for a different account.
- Follow the redemption center steps
- Do not submit account passwords or verification codes
- Keep the redemption task reference
What to do if credentials are missing
If an order shows paid without credentials, or a redemption page remains unchanged for a long time, contact support with the order number, product name and notice. Avoid repeat payment and do not share complete codes publicly.
- Provide the order number and page notice
- Hide sensitive information first
- Follow the order's support rules