Is this your account's first activation or a renewal?
Sign in to the ChatGPT account you want to activate and check whether it is free or already subscribed. If paid, check expiry and any subscription still processing. First activation and renewal may require different products.
- Check your account's current plan first
- Note the expiry date if already subscribed
Is this Plus product suitable for your account?
Open ChatGPT Plus product details to check activation or renewal support, account requirements and estimated processing time. Read activation steps and support terms too. Products named Plus may have different steps depending on the channel.
If your account does not match the product's requirements, ask support whether it is suitable before paying.
- Check whether the product supports activation or renewal
- Check whether your account meets the requirements
What information should you prepare?
The product page and order form explain what to submit. Use only the designated form. Do not send passwords, verification codes, recovery codes or complete session data to support, or put them in chats, comments or screenshots.
- Submit details in the designated page form
- Do not send passwords or verification codes to support
After payment, where do you continue?
After choosing a product, review the plan, quantity and total at checkout before paying. Return to order details and follow the next steps. If you receive a store code, complete activation in the redemption center.
- Keep the order number first
- Return to order details after paying
- If the page has not updated, check the order before paying again
Has activation succeeded? Check your account
After the order reports completion, check your ChatGPT subscription page for Plus. If the order is complete but Plus is missing, contact support with the order number and a screenshot with sensitive information hidden.
- Check the result in your own ChatGPT account
- Request help from the order if there is an issue